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The University of Washington (UW) is one the world’s preeminent public universities
and also one of the oldest on the West Coast. The university’s historic and beautiful
main campus in Seattle includes approximately 200 buildings covering nearly 13
million gross square feet of the academic, research and administrative spaces. The UW
Building Services department is tasked with keeping these buildings looking their best
and creating a healthy environment for more than 45,870 students and 20,000 staff.
As the UW Building Services department worked to meet internal goals for usage of its
floor cleaning equipment, the shortcomings of its manual process for recording and
monitoring machine usage became evident. Operators logged hours periodically—an
error-prone method that failed to provide reliable, up-to-date visibility on machine
usage and cleaning performance. This lack of visibility also made it difficult to ensure
proper, planned maintenance was being performed on equipment. The department
sought a solution to deliver dependable, near-real-time metrics on machine usage to
help increase machine usage, optimize machine deployment and maximize the ROI
derived from their Tennant floor cleaning equipment.
As a pilot program, the UW Building Services department deployed the IRIS® Asset
Manager solution on seven Tennant floor scrubbers—four T300 machines and three
T7 machines. “We discovered a gap with the data IRIS provided,” said Gene Woodard,
director of building services at UW. IRIS machine usage data revealed the machines
were being used fewer hours than expected—and that machine usage varied widely by
building. Battery charging data also showed that operators were not optimally charging
batteries, thereby decreasing machine uptime and total battery life.
To drive increased machine usage, the department provided more explicit guidance to
operators regarding cleaning frequency and time. Each Tennant machine is now assigned
to a specific operator in each shift, creating more ownership and accountability for
cleaning performance. “Just having that data helps us meet our targets for using these
machines,” said Woodard.
After further analysis of machine usage data, the department reassigned one machine to
a different building and transferred a machine to the shift to cover extra cleaning needs.
These changes will optimize machine deployment, ensuring the right equipment and the
right staff are in the right place at the right time—maximizing machine usage. “Higher
machine usage means cleaner floors,” said Woodard.
The department addressed battery charging issues with laminated cards placed on each
machine, reminding operators to charge until completion at the end of each day’s usage.
This will not only ensure machines are charged and ready when needed; it will maximize
battery life and help reduce battery replacement costs.
IRIS is now a critical component of UW Building Services’ daily operation. Leaders meet
on a regular basis to review IRIS data, identifying opportunities to improve cleaning
efficiency, maximize equipment usage and enhance overall cleaning performance. "The IRIS reports provide more timely information that allows us to make real-time
adjustments in our operations,” said Woodard, “We now have objective data to help us
increase machine usage and ensure we maximize our ROI for the equipment.”
“We know that Tennant machines are effective and do a great job of
cleaning the floors. But now IRIS gives us objective data to help us
increase machine usage and maximize our ROI for the equipment.”
GENE WOODARDDIRECTOR OF BUILDING SERVICES
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