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United Services Group (United) provides facility maintenance services at more
than 1,500 locations across Canada, with a focus in the retail market.
After taking over a large number of new locations with an over 35-year United
customer, “we wanted to take our services and value to the next level,”
said Graziela Medeiros, Key Accounts Manager at United. United was also
concerned about tracking equipment during relocations.
After a demonstration of Tennant’s IRIS® Asset Manager Solution, United chose
to deploy IRIS technology across more than 100 scrubbers. “You can only be so
productive,” said Vice President of Business Development, Larry Ker, “and then
you need intelligence and technology to move you forward.”
IRIS provides United with machine utilization data, as well as machine location
tracking. Managers receive daily and weekly reports of scrubber usage per
location, with the ability to drill down to machine-level data.
IRIS sends critical email alerts if a machine has not been used for the designated time
frame, or if a machine moves a few miles from its previously reported location. United
also leverages machine usage data to ensure proper machine maintenance.
In just months, IRIS is already delivering visible and measurable impacts. “IRIS is great
internally, and it’s also great for our customers,” said Ker.
“In a short period of time, IRIS has already proven to be
a valuable tool for moving forward with our business.”
LARRY KERVICE PRESIDENT OF BUSINESS DEVELOPMENT
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