CARAVAN FACILITIES MANAGEMENT, SAGINAW, MI

BACKGROUND

Caravan Facilities Management, LLC is a leading provider of commercial janitorial, building maintenance and integrated facility services, serving the automotive industry, entertainment venues, manufacturing industry, office buildings, college campuses, and healthcare facilities.

CHALLENGE

Caravan was looking for a true partnership: an equipment supplier that could provide reliable and versatile products to help them maintain a high level of excellence when cleaning a variety of applications in an automotive facility, as well as offer prompt response to help minimize downtime and ensure best-in-class results for their clients.

SOLUTION

Caravan turned to Tennant for durable, high quality machines that last, and provide the versatility to clean a variety of spaces. One of the Tennant machines Caravan uses, an M17 Rider Sweeper-Scrubber with Pro-Panel™ technology, allows them to clean large areas while providing excellent sight lines to see what’s behind the machine after cleaning. The dual system allows Caravan crews to collect dust and debris while also cleaning areas with a scrubbing system.

To be able to meet requests from their customer – often with little or no notice – having dependable equipment is very important to Caravan’s success. A Tennant service contract enables fast repairs, ensuring their machines are always up and running to keep all areas of the sprawling plants clean, safe and operating efficiently. Caravan officials also know their highly trained and responsive Tennant service technician is just a phone call away, enabling them to quickly meet any cleaning requests.

“Our Tennant service technician goes above and beyond for us weekly. When we need squeegees or filters between scheduled maintenance, we call him directly. He always comes within a day or two with the parts we need and the tools to install them, so we never experience any downtime,” said Shawn Hughes, Operations Director for Caravan Facilities Management.

RESULTS

Tennant’s high-performing solutions and responsive partnership are driving improved productivity and customer satisfaction for Caravan. “Our Tennant machines have been a blessing. In the past, our customers have noticed when we were experiencing equipment downtime as the plant wasn’t as clean as it should have been,” said Shawn Hughes. “Now, with Tennant, we experience less downtime, resulting in cleaner buildings and positive satisfaction from our customers. We feel this is due to Tennant quality and service being far superior to anything else we’ve tried.”​​​​​​​​​​​